Geoff Rinella
IT Executive | Infra, Cyber & Ops Leader | 14+ Yrs in Gov, Healthcare, Legal | Driving Scalable Tech, People-First Teams, Inclusive Culture & $50M+ Budgets | DEI Advocate & Trusted Change Partner
- Role
- Information Technology Services Manager at City of Gresham
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Geoff Rinella
m an IT executive with over 14 years of leadership experience—and a 24-year technology…
Experience
Information Technology Services Manager
Apr 2023 — Present · Gresham, OR, US
As IT Manager for the City of Gresham, I lead infrastructure and support teams to deliver secure, reliable technology across departments. My focus has been on modernizing systems, reducing cybersecurity risk, and improving customer service outcomes across the organization.Highlights:• Deployed Microsoft 365 MFA citywide in just 36 business days—achieving 100% adoption with full union support• Migrated DNS and edge security to Cloudflare, reducing costs by 31% and improving DDoS/WAF protection• Rolled out SolarWinds ITSM portal with 65+ request types and 60+ knowledge articles; first-contact resolution rose to 70%• Introduced SOC-as-a-Service and MDR while leading user security training and playbook creation• Upgraded 12 conference rooms with Logitech and Granicus AV solutions, cutting support requests by 50%• Created career pathways that promoted two techs into network admin roles and lifted team retention to 95%
Education
ITT Technical Institute-Portland
Associates of Science - Electrical Engineering, Electrical and Electronics Engineering
1999
Skills
- Disaster Recovery
- Windows
- Litigation Support
- Windows 7
- Project Management
- Outlook
- Leadership
- Technical Support
- IT Leadership
- Strategic IT Management
- Security
- IT Service Delivery
- Technology Planning
- Information Technology
- IT Operations Management
- Training
- Software Documentation
- Active Directory
- Management
- Operating Systems
- Microsoft Office
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