Geoffrey Turner

About Geoffrey Turner

Passionate about partnering with customers to address and bridge business challenges leveraging leading technologies to (over)achieve ROI, and enhance productivity. Robust experience working in High Tech & IT industry sectors across multiple verticals. Successfully led customer facing global organizations such as Solution Architects & Pre-Sales, New Product Introduction, and Product Management. As a manager or as an individual contributor I place the highest value on cross-team collaboration and enterprises that embrace the same. Created SLDC (Software development life cycle) processes for a wide variety of software and services offerings with over 20 years of experience. Drove adoption of Agile processes to help support and grow software sales revenue over 700% in two years. Lead geographically disparate teams to consistently overachieve their annual KPI and revenue targets by 10-30%. Developed strategic and individual product roadmaps, ROI (Return on Investment) analysis, product readiness maturity measurements, and team KPI’s.Multiple recipient of Panaya\'s Above and Beyond Recognition award and President\'s Club when eligable.

Experience

1. Senior Customer Success Manager

   Panaya

   May 2015 — Present · NJ, US

   Act as a trusted advisor to integrate business processes such as DevOps, BI, and test management and execution platforms through available APIs, integrations, and/or data extractions• Responsible for customer onboarding and meeting/exceeding customer expectations for targeted KPI/ROI goals• Maintain or grow revenue• Achieve extraordinary Customer Satisfaction• Assess, approve, and roll out Customer Success Productivity tools• Collect and filter customer feedback for Product Management feature backlog submissions (New Feature Requests)• Cherish every customer interaction