Geoffrey Elkins

About Geoffrey Elkins

Results driven former Executive Leader of privately held company Phantom Enterprises with a track record for achieving revenue and profit goals. Sales Professional, Escalation Management, Communications & Community Relations Specialist, and Business Development Manager, with 10+ years of improving internal and external communication of companies in hospitality, information technology, and media industries, while leading and building teams successfully. Over 10 years experience selling SaaS, IaaS, UCaaS, SD-WAN, managing Channel partners, plus business development in the Enterprise space, since 2011. Helped to implement ServiceNow ITSM solutions which was instrumentally important in building Enterprise teams in San Antonio, including 3 years selling SN licenses for Zones and Covestic. Customer Success Management for over 10 years. • Strong knowledge of communication marketing such as marketing communication programs, product marketing strategies, social media, branding, and public relations.• Proficient in Salesforce- 8 years, Microsoft Teams, Sandler Leadership & Sales, QBS Sales, Microsoft Dynamics 365, MS Office, Hubspot, Zoominfo, and SaaS.• Champion of putting employees first along with having over 10 years of Escalation Management and Customer Success experience. • Bachelor of Arts (media production/journalism/communications) from University of Houston I EXCEL AT: providing strategic leadership and project management excellence. building the public presence of an organization by representing it it professionally and developing strong and long-lasting relationships with its stakeholders. creating a reliable internal and external communications plan for organizations and companies.I pioneered a start-up that showed profit within 6 months. I pride myself in my ability to represent an organization with class and professionalism and remaining calm amidst stressful situations. I am passionate about networking for an organization and being a champion for resolving conflict between clients and an organization.AREAS OF EXPERTISE: 3 Years in a Microsoft Licensing & Consulting role 11 Years of Sales/Account Management experience in the Government & Education space Managing Employee Performance & Development Developing Strong Cross-functional Partnerships Well-versed In Traditional & Social Media Creating & Executing Marketing Communications Corporate Branding & Promotional Material Customer Experience & SatisfactionCONTACT ME: g••••••••@gmail.com

Experience

1. Guest Services Specialist

   Hillsboro Hops

   Mar 2022 — Present · Hillsboro, OR, US

Education

• University of Houston

  Bachelor of Arts (B.A.), Media Production/Journalism, Communications, Sociology

• Texas State University

  Courses

Skills

• Team Building
• Technical Support
• Unified Communications
• Long Distance
• Managed Services
• Ds3
• Salesforce.com
• Routers
• Wan
• Lan-Wan
• Solution Selling
• Problem Solving
• Network Design
• Sip Trunking
• Outlook
• Voip
• Data Center
• Dsl
• Sip
• Atm Networks
• Fiber Optics
• Networking
• Cisco Technologies
• Call Center
• Ethernet
• T1
• Customer Satisfaction
• Wireless
• Direct Sales
• Customer Retention
• Telephony
• Sales
• System Administration
• Administration
• Customer Service
• Mpls
• Wireless Networking
• Call Centers
• Ip
• Broadband