Geoffrey Doran
VP Digital - Head of Cx Transformation Uk & Eu @EXL
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WORK HISTORY
VP Digital - Head of Cx Transformation Uk & Eu @EXL
London, GB
As VP of CX Transformation, I support our clients in driving end-to-end Customer Experience (CX) transformation combining strategic vision with technical expertise. We use data, combined with the right set of technologies and domain expertise to drive Customer Experience Transformation. Then we leverage data insights to understand the customers better and deliver frictionless experiences on channels of their preference.2025 - EXL Growth Accelerator Award for transforming customer experience (CX) within the UK market.
EDUCATION
University of Limerick
Bachelor of Technology, Information Technology & Telecommunications
University of East London
Post Graduate Certification, Education; Secondary Mathematics & IT
SKILLS
ABOUT GEOFFREY DORAN
Get in touchIf you want help in any of the following areas, all through EXL embedded Data & AI products and services- Increase your customer NPS- Reduce your cost-to-serve- Increase agent efficiency when supporting your customers - Improve auditing, compliance and support your vulnerable customers betterWho am I?An outcome focused executive manager effective in delivering transformed organisations, specialising in driving digital change in building agile, secure businesses of the future.What is my background?Experienced senior business leader with 25 years working in the arena of Customer, Digital & User Experience with a solid consultancy and internal background. Adept at working across global markets through experience gained across all of sectors in several countries throughout my career.What do I do at EXL?Leading CX Transformation AI services solutions from innovation through to product development, GTM and value offering for EXL customers, to drive revenue, reduce costs and improve customer experience (NPS, CSAT.).Lets connect!I like to connect with like minded people in the area of CX Transformation with a view on deploying AI services and solutions for the greater good (benefit our customers) and for businesses to scale efficiently.
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