Geoffrey A.

About Geoffrey A.

The only way to do great work is to love what you do.\"- Steve Jobs.I am a seasoned technology executive and product management leader with a strong background in driving digital transformation and overseeing strategic initiatives. My expertise lies in aligning business objectives with innovative solutions, excelling in steering Agile product development, and managing end-to-end product ownership. I have played vital roles at Verizon Consumer Group (Wipro) and Honeywell throughout my career, spearheading initiatives such as GenAI integrations, IoT applications, and cloud migrations.I possess a proven track record in analyzing feasibility, developing requirements, and executing effective go-to-market strategies. I consistently deliver impactful results and am proficient in SAFe Agile methodologies, Jira, Confluence, and AppDynamics. My Computer Science foundation and strategic leadership skills position me as a valuable asset in driving success in technology-driven environments.Areas of Expertise:Digital TransformationProduct OwnershipStrategic LeadershipAgile DevelopmentCross-Functional CollaborationBusiness AnalysisRequirements DevelopmentGo-to-Market StrategiesCloud MigrationsIoT ApplicationsSAFe AgileConfluenceJiraStakeholder CommunicationAdaptability

Experience

1. Digital Transformation Product Owner

   Wipro

   Sep 2021 — Present · New York, NY, US

   I fostered effective communication with stakeholders as a Digital Transformation Product Owner at a major US telecom provider. I aligned the vision with business objectives and acted as a vocal advocate for the Voice of Customer (VOC), working collaboratively with stakeholders to craft a unified product vision.My responsibilities extended to engineering GenAI integrations with Service Now and Cloud Contact Center, showcasing a commitment to innovation. I meticulously conducted Root Cause Analysis (RCA) for Medallia-based customer issues, delving into system defects in ELK Kibana logs. I automated Jira ticket creation and tracking to enhance efficiency, contributing to a more streamlined issue resolution process.Analyzing the feasibility of existing Service Now platforms, I developed requirements to augment these platforms and introduce forward-thinking digital capabilities. A key contributor to strategic planning, I actively participated in identifying go-to-market strategies for new products and services.Collaborating with the design team, I defined and drove design concepts, ensuring alignment with business specifications. As a leader, I managed and mentored a product owner team within the SAFe Agile development process, overseeing development progress through the Atlassian Jira and Confluence environment. My multifaceted role epitomized a commitment to digital transformation and customer-centric solutions.

Education

• Pace University

  Master of Science (MSc), Computer Science

• Embry-Riddle Aeronautical University

  Bachelor of Science (BSc), Computer Science