Geoff Ofarrell

About Geoff Ofarrell

30+ years in the software industry including:o Building and leading Customer Engagement organizations• Create standardized implementations and programs around SaaS based services• Build teams to scale with overall corporate growth plans• Implement processes with constant customer touch and feedback to ensure customer loyaltyo Managing software development teams (both local and globally diverse)• Build successful software development organization including Program and Project Managers, Developers, Testers, Configuration Managers and Documentation Writers• Work closely with Product Management to assist in defining product roadmap• Manage the design, development, QA and delivery of software products • Deliver software product releases on time, on budget to meet Product Management requirements• Provide estimates and budget forecasts that are aligned with the corporate financial goalso Managing global professional services (PS) organization• Provide direction and management of PS organization• Build successful PS team including project managers, technical architects as well as training and enablement resources• Drive professional services revenue to ensure profitability and meet corporate targets• Maximize the efficiency and cost effectiveness of the Professional Services organization• Establish enablement and training processes• Establish services offerings to support strategic corporate directions• Work closely with Sales to assist in the technical pre-sales functions• Provide implementation options and proposals to prospects alongside Sales• Ensure high customer satisfaction• Ensure Project level budgets are maintained• Work closely with Product/Engineering team to ensure product roadmap is aligned with changing customer environments and needsHands on development of complex database applications• Designing and Developing High Performance, Scalable, Reliable Data Solutions;• Data Analysis and Modeling;• Defining and Documenting Functional Specifications; • Developing Detailed Design Specifications; Project Management; Team Leadershipo Industries/Sectors• Software Technology, Healthcare, eCommerce, Education, Retail, Real Estate, Field Sales, Field Service, Telcoo Technologies/Platforms• Epic, HL7, FHIR, Tableau, PowerBI, Azure, GCP, AWS, MS SQL Server, iOS, Android, SQL, Atlassian (Jira and Confluence), Linux, standalone database applications, client-server, SaaS and Cloud based applications.o Development Methodologies• Agile, Waterfall, Mixed

Experience

1. Customer Success Executive

   Oracle

   Jan 2025 — Present · Spokane, WA, US

Education

• City University

  BS, Business Administration

  1989 — 1990

Skills

• Professional Services
• Strategy
• Business Alliances
• Business Intelligence
• Solution Selling
• Go-to-Market Strategy
• Business Strategy
• Agile Methodologies
• Product Management
• Software Development
• Customer Relationship Management (Crm)
• Mobile Devices
• Saas
• Cloud Computing
• Start-Ups
• Strategic Partnerships
• Software Project Management
• Crm
• Enterprise Software
• Enterprise Architecture
• Sales Management
• Business Development
• Software as a Service (Saas)
• Pre-Sales
• Integration
• Mobile Applications
• Program Management
• Mobile Technology