Geoff Henry
IT User Support Analyst @HCLTech
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WORK HISTORY
IT User Support Analyst @HCLTech
London, GB
Providing day-to-day end user support covering HP & Dell PC’s, Macs, Printers, iPhones, iPads, Providing support for Digital & VOIP phones (basic maintenance) Liaise with internal staff & external vendors (Dell) on an as and when required basis Adding ideas to senior IT staff on working practices Reactive maintenance on company equipment Support all HCL locations and international business Active Directory, Office 2016, Stock control & Asset Tag management, Clickers, i-devices, Laptops, Macs, iPhones, iPads Remote Access for Skype for Business & MS Teams Software installation, SCCM, JAMF (and any work not included in standard installation set up)
SKILLS
ABOUT GEOFF HENRY
Supporting the IT Operations Initiative Delivery Team opening new locations (stores/ processing centres and offices) and delivering capital projects (relocations/refits/closures/hardware/software deployments across TJXE as directed by the Project Managers)• Set up of all new locations. Owning and driving process improvement within the IT Operations Initiative Delivery Team• Requesting software deployments are patched applied & verified during configuration and build stages of new stores (Co-ordinating with 3rd party vendors and management teams) • Creating and developing technical checklists for system configurations and new locations • Responsible for communicating, reporting and monitoring IT related issues from handover to opening within the defined time scales • Analyze and diagnose underlying problems, in order to develop workarounds and fixes• Support pilots and rollouts of new or updated store systems - liaising with development & US support teams as required.• Develop technical notes for the Service Desk, Technical Support and Project Managers for all new systems developed by the Store Systems team.
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