Geofany Geofany

WORK HISTORY

EDUCATION

ABOUT GEOFANY GEOFANY

Technical Support Engineer with 4+ years of experience supporting high-volume fintech payment systems in production environments. Specialized in production support, incident investigation, merchant technical support, and maintaining system reliability across large-scale payment platforms. Currently working at DANA Indonesia as part of the Application Services team, where I provide second-line technical support focused on merchant-related escalations, technical investigation, and production operations. My work includes troubleshooting production incidents, validating transaction flows, supporting configuration changes, and ensuring production stability and service reliability. Experienced in SQL-based investigation, log analysis, transaction analysis, and Python scripting to investigate production issues, improve operational efficiency, and automate repetitive workflows. I also support merchant onboarding, UAT activities, and partner integration processes through technical validation and production readiness support. I regularly collaborate with engineering, product, business, and operations teams to investigate issues, support production improvements, and maintain reliable system performance in fast-paced, high-traffic environments. With a background in Mechatronics Engineering, I bring a strong analytical mindset and systems-oriented approach to problem solving. I’m particularly interested in building reliable, scalable, and well-supported systems across product support, application support, platform operations, and fintech infrastructure. Open to connecting with professionals across fintech, production engineering, platform operations, and product support. Contact: g••••••••@gmail.com