Geno Wilson

About Geno Wilson

With over a decade of experience in retail leadership and operations, I\'ve honed my skills in building high-performing teams, enhancing customer experiences, and driving operational excellence. Currently, I serve as a Store Director at Nordstrom, where I lead a diverse team of 45+ associates and manage a $17 million off-price division store.My career journey has equipped me with a unique blend of skills in styling, interior design, and customer experience management. From my role as a Styling Team Lead at Stitch Fix to an Associate Gallery Leader at Restoration Hardware, I\'ve consistently focused on creating personalized experiences and driving tangible results.I\'m particularly passionate about:• People Development: Nurturing talent and building cohesive teams that deliver exceptional results.• Operational Efficiency: Implementing innovative processes and technologies to streamline operations and enhance productivity.• Customer-Centric Strategies: Developing and executing strategies that create seamless, friction-free experiences across in-store and online channels.Beyond my professional endeavors, I\'m deeply committed to community engagement and volunteerism. I\'ve had the privilege of serving on the board of the Downtown Residents Associations of Columbus, and I\'m currently an active member of the Steering Committee for the Human Rights Campaign in Columbus.As a leader, I pride myself on being energetic, ambitious, and resilient. I thrive on challenges and am always seeking opportunities to learn, grow, and make a positive impact – both in the business world and in my community.Key strengths:• Team Leadership• Strategic Planning• Process Improvement• Cross-functional Collaboration• Customer Experience Design• Communication• Problem SolvingI\'m always open to connecting with like-minded professionals, discussing innovative ideas in retail operations, or exploring opportunities to give back to the community. Feel free to reach out!

Experience

1. Area Human Resource Business Partner

   Nordstrom

   Feb 2025 — Present

   As an Area Human Resources Partner at Nordstrom, I serve as a key business partner focused on creating an environment where our teams feel supported and our customers feel their best. Working across both Nordstrom and Nordstrom Rack locations, I-Partner with Store Managers and leaders to analyze business needs, drive results, and foster an inclusive culture that upholds Nordstrom\'s commitment to exceptional employee and customer experiences-Lead strategic workforce planning and talent management initiatives, including recruitment, development, and succession planning to ensure optimal staffing levels and employee growth-Monitor and drive key performance indicators including sales performance, variable expenses, and voluntary turnover metrics-Provide guidance on compensation, benefits, leave management, and workplace accommodations while ensuring compliance with company policies and employment laws-Support leadership development through training programs, performance management, and career pathing initiatives-Conduct regular store visits (\"branching\") to build relationships, assess needs, and provide real-time coaching and support to store teams-Partner with multiple stakeholders including Store Leadership, Regional HR, Corporate HR Business Partners, Employee Relations, Recruiting, and Benefits teams to deliver comprehensive HR solutions-Drive employee engagement through continuous listening programs, survey action planning, and fostering an environment of trust, pride, and belonging-Lead change management initiatives and communications to support business transformations and new program implementations-Leverage HR analytics and reporting to identify trends, make data-driven decisions, and develop targeted action plansThis role requires a strong balance of strategic thinking and hands-on execution, with a focus on developing others and creating positive employee experiences that translate to exceptional customer service.

Education

• Beachwood Culinary Arts Technical School

  Culinary Arts/Chef Training

  2010 — 2012

Skills

• Visual Merchandising
• Customer Experience
• Store Management
• Microsoft Office
• Sales
• Restaurant Management
• Creative Merchandising
• Retail
• Management
• Merchandising
• Inventory Management
• Inventory Control
• Customer Service
• Logistics
• Customer Satisfaction