Geno P.

About Geno P.

At Comcast, my role as a Senior Analyst is centered on enhancing service quality through meticulous SLA reporting and insightful analytics for the X1 Platform, Broadband, and the Xfinity App. Leveraging tools like Looker, my proficiency in data presentation has been instrumental in correlating incidents and elevating our operational framework. These efforts contribute to a robust ecosystem that consistently meets partner and internal benchmarks.Transitioning from finance to a technology-focused career, I have seamlessly integrated advanced analytical competencies with industry-leading software to automate and refine reporting processes. Our team values collaboration and efficiency, which I champion by delivering data integrity and actionable insights. My commitment to innovation in technology propels me to explore and implement novel strategies that drive process improvements and fulfill business objectives.

Experience

1. Senior Analyst

   Comcast

   Jun 2022 — Present · Philadelphia, PA, US

   Fostered Cross-Functional Collaboration: Participated in Partner incident calls and “Core” discussions to correlate incidents with error rate trends, improving incident management and metric alignment.• Enhanced Reporting Efficiency: Redesigned the Monthly Internal Ops Report layout, enabling sales teams to more easily track trends in subscriptions and device counts.• Data Integrity Advocate: Flagged discrepancies in device/subscription data, resulting in critical metrics being added to the Tableau dashboard for improved accuracy and narrative clarity.• Implemented Dashboard Refresh Schedule: Partnered with the Data Team to launch a monthly Tableau dashboard refresh cadence, enhancing reliability of operational reporting.• SLA Reporting Excellence: Ensured timely and accurate distribution of SLA reports by auditing presentations (e.g, GREE), improving communication with partners.• Historic SLA Analysis: Created a historical SLA performance file for Deutsche Telekom, supporting negotiations with new partners using legacy data.• Automated Dashboard Features: Integrated auto-refresh functionality into the SLA Tableau dashboard, boosting report stability and minimizing manual troubleshooting.• Survey Process Improvement: Led NPS result analysis and collaborated on feedback collection enhancements to improve training and partner engagement.• Consistent Reporting: Maintained perfect attendance and consistent reporting for Core 3 Partners and Sky during bi-weekly Ops meetings, contributing to informed decision-making.• Enhanced Data Quality: Improved interactivity and reliability of operational dashboards, delivering clearer insights for stakeholders.• Proactive Performance Analysis: Developed insights that tied operational metrics to customer experience, strengthening partner relationships.• Year-over-Year Tracking: Introduced YoY metric comparisons to enhance discussions and planning during Partner Ops calls.

Education

• Rowan University

  Bachelor's degree, Accounting