Geniece Brown
👩🏾💻 Aspiring Cybersecurity Analyst | 🛡️ Vulnerability Management Focus | 📚 Security+ in Progress
- Role
- Email Advisor at Nelnet Diversified Services
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Geniece Brown
g••••••@geniecebrown.com I\'m a cybersecurity support technician with a growing…
Experience
Email Advisor
Sep 2022 — Present · Omaha, NE, US
As an email advisor, I provide administrative support to hundreds of borrowers each week by reviewing and providing technical assistance and solutions to their email inquiries. I read through customer emails, identify their needs and send the best response, within company guidelines, to maintain compliance. I determine if additional support is needed outside of just an email reply and do further research and submit an escalation ticket to the appropriate department to ensure any lingering issues are completely resolved. In addition to providing solutions for our borrowers, special attention is taken in handling personally identifiable information (PII) and maintaining compliance through email correspondence.
Education
Copiah-Lincoln Community College
Associate's degree, Business Administration
2001 — 2003
DigitalCrafts
Cybersecurity Certificate, Cybersecurity
Jackson State University
Bachelors, Business Administration
2004 — 2006
Skills
- Leadership Development
- Newsletters
- Process Scheduler
- Customer Service
- Microsoft Powerpoint
- Nonprofits
- Training
- Administrative Assistance
- Coaching
- Social Media
- Spreadsheets
- Customer Experience
- Call Center Experience
- Powerpoint
- Microsoft Excel
- Military Experience
- Lotus Notes
- Outlook
- Administrative Assistants
- Word Processing
- Internet Research
- Marketing
- Online Marketing
- Email Management
- Scheduling
- Team Building
- Management
- Email Marketing
- Recruiting
- Proofreading
- Online Research
- Microsoft Office
- Sales
- System Administration
- Social Networking
- Social Media Marketing
- Virtual Assistance
- Leadership
- Microsoft Word
- Retail
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