Genevieve Sansom

About Genevieve Sansom

I am a creative, strategic, high-energy and results-oriented leader who thrives solving unstructured problems. Effectively able to develop, communicate and execute strategic visions that are consistent with business objectives and risk appetite while managing large organizations, budgets and business critical initiatives.

Experience

1. Product Owner, Claims Transformation

   Chubb

   Mar 2025 — Present · Jersey City, NJ, US

   Product Leadership & Delivery * Spearheaded the end-to-end development and successful launch of the MVP Adjuster Desktop, meeting all Claims Transformation milestones by year-end.* Architected a multi-year product roadmap (2026+) to ensure long-term scalability and continuous feature evolution beyond the initial launch.User-Centric Design & Adoption * Engineered a feedback-driven development cycle, conducting iterative user testing with claims adjusters to integrate critical UX enhancements ahead of UAT deadlines.* Led a comprehensive training initiative for the pilot claims team, achieving 100% proficiency for the pilot group within six weeks and ensuring seamless organizational adoption.Innovation & Process Automation * Modernized the claims ecosystem by introducing six AI/ML-driven features, significantly improving accuracy and operational efficiency.* Reduced manual interventions through strategic automation, streamlining the claims lifecycle and reducing adjuster burnout.* Accelerated MVP2 readiness by finalizing 50% of requirements for the secondary target group, ensuring a head start on the next phase of the rollout.Cross-Functional Collaboration * Championed \"New Ways of Working\" by leading Agile squads and daily Scrum ceremonies, ensuring tight synchronization between Business and IT.* Managed executive-level stakeholder communications, providing transparent reporting on scope and timeline to ensure on-time delivery.* Partnered with Corporate Communications to execute a global rollout plan, effectively evangelizing the benefits of the Adjuster Desktop to all internal stakeholders.

Education

• The University of Georgia

  Bachelor of Arts, Bachelor of Science

Skills

• Project Management
• Email Marketing
• Microsoft Excel
• Marketing
• Online Marketing
• Final Cut Pro
• Customer Service
• Leadership
• Social Networking
• Social Media Marketing
• Lectora
• Team Leadership
• Strategic Planning
• Editing
• Start-Ups
• Business Development
• Entrepreneurship
• Lotus Notes
• Training
• Photoshop
• New Business Development
• Strategy
• Brainshark
• Microsoft Office Sharepoint Server
• Social Media
• Public Relations
• Public Speaking
• Business Strategy
• Crm
• Marketing Strategy
• Cold Calling
• Account Management
• Microsoft Office
• Sales
• Microsoft Office 2007
• Sales Management
• Business Planning
• Facebook
• Management
• Team Building