Genevieve Rauma

About Genevieve Rauma

I’m a learning and training professional who enjoys creating clear, learner-centered experiences that help teams do their best work with confidence. I’ve supported global onboarding, launched interactive training programs, and helped scale ongoing education for 200+ customer experience agents across regions.My background spans instructional design, curriculum development, and learning operations, including supporting LMS environments, maintaining training documentation, and improving workflows. I work cross-functionally with product, operations, and support teams to deliver practical, well-designed learning using tools like RiseUp, Notion, Canva, Snagit, and AI-powered platforms such as Mayday.I’m energized by mission-driven work and enjoy blending creativity with structure to build learning experiences that are effective, scalable, and actually enjoyable.Let’s connect if you’re looking for someone who can support strong learning systems and help teams learn with confidence.

Experience

1. Lms Training Assistant

   TerraPower

   Jan 2026 — Present · Bellevue, WA, US

   Contractor via Averro• Perform LMS administration activities, including assigning training, granting credit, and generating reports.• Manage the department Service Desk by assigning and resolving service request tickets, including verifying user data, modifying learning plans and troubleshooting LMS issues.• Process and maintain training documents and records in accordance with company procedures.• Maintain online Knowledge Base Articles and assist with standard operating document revisions.

Education

• University of Washington

  Bachelor of Arts - BA, Communication and Media Studies, Political Science

  2015 — 2019