Genevieve Powers

Administration Agent Team Lead @Santé Québec Centre-Ouest-De-L\'île-De-Montréal - Universitaire

Montreal, QC, CA

Lead by example, coach/supervise medical clinic administrative staff ensuring citizens are checked in properly without error•Create appointment traffic flow reports for the Clinical Manager as well as opening and closing inventory statistics •Perform a variety of administrative tasks in person and over the phone within the clinic, following guidelines and procedures, ensuring accuracy, confidentiality, privacy and patient satisfaction in English and French languages •Selected to work on a critical fraud project, data entry, investigative research, analysis and provide evidence for vaccine passport revocations•Selected to assist with on-site vaccination staffing, scheduling, ensured staffing quotas were met and maintained, directed employees to proper contacts within payroll, employee relations, health and safety. Worked with site managers to ensure staffing operations met their daily and weekly needs

Ryerson University - G. Raymond Chang School of Continuing Education

Human Resources Management Course

Concordia University

Conversation Français Level 1 (CEFR-125-2202-N1

Cambrian College

Marketing Diploma

Dawson College

French as a second language

Algonquin College of Applied Arts and Technology

Event Management, Post Honors Certificate