Gene Thomas
Sr. Customer Success Account Manager @ Microsoft | IT Strategy, Cloud Solutions | Trusted Advisor to Enterprise Leaders | Driving Digital Transformation & Business Outcomes
- Role
- Customer Success Account Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Gene Thomas
I am a results-driven professional with a proven track record in program management…
Experience
Customer Success Account Manager
Jul 2016 — Present · Seattle, WA, US
I played a pivotal role in driving customer success through strategic IT planning and execution. • Orchestrated cross-functional collaboration to align customer goals with Microsoft’s cloud offerings, enhancing overall satisfaction. • Leveraged negotiation skills to influence stakeholders, resulting in improved adoption of Data, AI, and Security solutions. • Achieved measurable impacts on customer retention and engagement through tailored delivery plans.
Education
Thomas Jefferson
Diploma, CAD
1988 — 1990
Highline College
Certificate, Computer Aided Drafting program
1990 — 1991
Highline College
CAD/CADD Drafting and/or Design Technology/Technician
1990 — 1991
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