Genesis Pulido

Consultant @L-Nutra, Inc

Miami-Fort Lauderdale, FL, US

Responded to customer and patient inquiries via Gladly and email across DTC and LNH channels • Supported intake processes for LNH patients, including sales workflows, data collection, and communication touchpoints • Assisted with subscription and order management, as well as review monitoring and responses • Maintained and updated internal resources such as FAQs, response templates, and SOPs • Provided project management support for key initiatives (e.g, review strategy, potential AI-driven outreach) • Monitored Sprout Social for community engagement and supported social listening efforts • Offered general team support to help ensure continuity and coverage across projects and communications • Leveraged my nutrition background to ensure accurate and empathetic communication around our products and protocols

University of California, Berkeley

Nutritional Science, Physiology and Metabolism

Universidad Carlos III de Madrid

International Mobility, Bioengineering and Biomedical Engineering