Genesio Z.
Executive IT Support Manager at Tory Burch
- Role
- Executive IT Support Manager at TORY BURCH
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Genesio Z.
Accomplished Information Technology professional possessing extensive experience…
Experience
Executive IT Support Manager
Nov 2012 — Present · New York, NY, US
Entrusted to deliver specialized IT services to the firm’s senior executives supporting hardware, software, and telephony needs locally, during business travel, and at events. Ensure the timely and efficient support for existing IT infrastructure performing upgrades, migrations, optimizations, and system back-ups. Deliver exceptional user support through resolving issues with email, Windows, Mac, and Android/iOS operating systems, as well as fulfilling AV requirements during meetings and corporate events. Configured and maintain MDM, SCCM, and Casper software applications. Diagnose and troubleshoot issues relating to Mac and Creative Studio, escalating complex product problems to ensure a timely resolution of issues.
Education
Dawson College
DEC
McGill University
Bachelor of Arts - BA
Skills
- Os X
- Web Design
- Social Media Implementation
- IT Infrastructure
- Proceedural Documentation
- Diagnosis
- Application Support
- Troubleshooting
- Project Management
- Incident Tracking
- Customer Focused
- Cross-Functional Collaborations
- Presentation
- Graphic Design
- Technical Documentation
- Remote Support
- Professional Communication
- Audio Visual Support
- Training
- Complex Problem Solving
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