Gene Manuel

About Gene Manuel

I’m a ServiceNow Certified professional with 30+ years of overall experience across the technology landscape with a focus on IT, HR Service Delivery, Customer Service Management and integrations.I have 8+ years of hands-on experience presenting and delivering scalable solutions on the ServiceNow platform. ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) IT Service Management Several ServiceNow Micro Certifications and Industry Specializations Delivery of engaging product demonstrations and workshops. 🧩 Deep understanding of client engagement, presales, and solution architecture Track record of accelerating time-to-value through smart platform designI am a thought-leader and industry guide with experience in front of large audiences, webcasts and podcasts. I thrive at the intersection of technology and business value, whether it\'s designing resilient ServiceNow solutions, guiding clients through transformation, or supporting presales and product strategy.

Experience

1. Servicenow Pre-sales Solution Architect & Business Process Consultant

   Fujitsu

   Aug 2025 — Present · Houston, TX, US

   Presales solutions support including product demonstrations for all Fujitsu supported ServiceNow solutions. Service Delivery support as a Business Process Consultant, requirements gathering, demos, process mapping, Agile Sprint and User Story development and architecture and developer feedback.

Education

• Pasadena City College

  Journalism

  1991 — 1994

• California State University, Los Angeles

  Computer Information Systems

  1994 — 1995

• La Canada High School

  High School

  1988 — 1991

Skills

• Enterprise Software
• Bmc Remedy
• Help Desk Management
• Saas
• Desktop Support
• Service Management
• Service Desk
• Crm
• Itil
• Integration
• Atrium
• IT Service Management
• Sharepoint
• Virtualization
• Cloud Computing
• Cmdb
• Help Desk Support
• Addm
• Pre-Sales
• Technical Support
• Bppm