Gene Lawhun
Practice Leader @Infocenter
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WORK HISTORY
Practice Leader @Infocenter
ServiceNow Certified Implementation Specialist - Customer Service Management. • Implemented CSM, HRSD, ITSM and custom NOW projects in the last 6 months. • Implementing a Lotus Notes application conversation to ServiceNow utilizing the NOW platform and custom application development. • Led a unique \"Rebaseline\" project to take a client from a highly customized production instance to a new production instance reverting back to more streamlined, standard and out of box functionality and business processes. • Managing offshore development teams in India • Managing project scope, schedule and budget • Support pre sales process, SOW writing, client demos and presentations Infocenter is: • 100% ServiceNow: Application Managed Services, Professional Services and Custom Application Development - ITXX, HRSD, CSM, CRM, Asset Management, GRC, CMDB, SACM, etc. • NOW Certified Products: Cloud Enterprise Applications built on the ServiceNow® Platform (SaaS on PaaS). • Certified ServiceNow® Elite Partner • Certified ServiceNow® Technology Partner
EDUCATION
DeVry Institute of Technology Columbus, Ohio
Bachelor of Science Electronic Engineering Technology, Electronic Engineering
SKILLS
ABOUT GENE LAWHUN
Digital Service Delivery, Product Management & Strategy, Startup Operations & …
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