Gene Koo
Chief, Internal Communications @Consumer Financial Protection Bureau
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WORK HISTORY
Chief, Internal Communications @Consumer Financial Protection Bureau
Washington, DC, US
Lead communications with a majority-remote workforce to advance two major goals:(1) engage employees with our mission;(2) help everyone know how to do their work. Streamlined disparate message streams into unified and timely news channels. Reinforced a human- and relationship-centered culture. Built awareness and credibility for labor contracts and new policies. Migrate a 12-year-old intranet to a modern platform.
EDUCATION
Harvard Law School
JD, cum laude, Law
Harvard University
BA, magna cum laude, Social Studies
SKILLS
ABOUT GENE KOO
Organizations need more than just good messages to reach people: you need the capacity to listen and the leadership to follow through. I bridge you and your audience by using the same skill for both sides: listening to understand, and then building action from that understanding. Yes, data and analytics matter. But in the age of AI, you need human discernment more than ever so data won’t lead you astray.
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