Gene Eames
Customer Service Manager - Service Segment Aero @SES Satellites
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WORK HISTORY
Customer Service Manager - Service Segment Aero @SES Satellites
Washington, DC, US
Manage Aero Service Programs providing IFC to industry leading customers utilizing SES Networks’ satellite platforms and infrastructure. Work internally with the SES operation teams and CSMs to ensure that SLAs and KPIs are achieved and customer expectations for service quality, resolution timelines and customer satisfaction are realized. Act as the voice of the customer and provide feedback to Product Development, Systems Engineering and Asset Management on requested features or enhancements, technical challenges, and SES Networks customer support services.
EDUCATION
Northern Illinois University
Bachelor of Science
ABOUT GENE EAMES
Career satellite industry professional with proven record of success with leadership and management positions within Customer Service, Media, Operations, Quality Assurance and Business Development. 3 Emmy Awards, 2 Peabody Awards, 2 IBC Judges Awards, 1 DuPont Award for team television news coverage of major events as well as Technology, Innovation, and Creation.
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