Gene W.

About Gene W.

Compassionate customer experience and sales professional. I guide customers toward individualized solutions and provide post-sale support and best practices to ensure they get the most out of their purchases. I combine my background in customer service, marketing, sales, and project management with my excellent communication and collaboration skills to consistently deliver exceptional outcomes for both internal and external stakeholders.

Experience

1. Technical Sales Representative

   Alen

   Sep 2020 — Present

   Technical Sales Representative, October 2020 – Current• Responsible for inbound B2B pre-sales support including qualifying leads, gathering customer information, and answering preliminary technical questions from customers before assigning lead to Account Executive.• Assist Account Executives as a technical subject matter expert in pre-sale and post-sale communications with prospective customers through email, zoom calls, and on-site visits, and webinars• Travel to customer sites to assist in evaluation and recommendation of appropriate product as well as to advise and assist in installation and train appropriate personnel in proper use and maintenance of product.• Creation of B2B Product Marketing collateral including product spec sheets, one-pagers, presentation decks, heatmaps, product demonstration videos.

Education

• University of Wisconsin-Milwaukee

  Bachelor of Business Administration (B.B.A.), Marketing/Entrepreneurship

  2006 — 2010