Gene Richardson
Director IT Service Management at L3Harris Technologies
- Role
- Director, IT Service Management at L3Harris Technologies
- Location
- Estes Park, CO, US
- LinkedIn followers
- 500 followers
About Gene Richardson
Seasoned executive with more than 35 years of experience in managing large complex global IT organizations including data centers, mainframes, servers, server virtualization, physical & logical database support, IT security services from infrastructure & endpoint to data & application, data & voice design & support, design & implementation of enterprise wide resilience & IT disaster recovery programs, help desk services, end user services, site support, mobility services, cloud computing (IaaS, PaaS, SaaS) services, SOA, business process improvement, transition management, change management, risk management, continuous service improvement, IT transformation, application management services/software development life cycle (waterfall/agile), e-Commerce & e-Business design & support, project office management, vendor management, outsourcing, IT governance, enterprise IT architecture, IT consulting, P&L evaluations, strategic planning, mergers & acquisitions & IT due diligence. Also, experienced C-Level executive running Operations and IT for several small businesses. Innovative thought leader with vision to create, articulate, & execute on strategy. Forward-thinking technology industry leader who has successfully turned around several large IT organizations & implemented Business Process Improvements to keep them on track. Managed large IT organizations. In-depth experience in delivering excellent customer satisfaction, superior service level attainment, & financial results that produce measurable customer value. Recognized for having a strong ability to recruit, cultivate, & retain highly productive teams. Financially savvy in managing budgets of $130M+. Effective communicator capable of understanding business needs while providing cost effective technology solutions that maximize profits & exceed user expectations.
Experience
Director, IT Service Management
Nov 2023 — Present · Estes Park, CO, US
Education
California Polytechnic State University-San Luis Obispo
MBA, Computer Science
1984 — 1989
Skills
- Vendor Management
- Virtualization
- Servers
- Pmo
- Architecture
- Global Delivery
- Outsourcing
- Integration
- Management
- Solution Architecture
- Business Development
- Sdlc
- Pmp
- Data Center
- Architectures
- Enterprise Software
- Project Portfolio Management
- Security
- Leadership
- Business Continuity
- Professional Services
- Project Management
- Saas
- Software Development
- Software Development Life Cycle (Sdlc)
- Agile Methodologies
- Program Management
- Business Intelligence
- Itil
- Cloud Computing
- Enterprise Architecture
- Business Analysis
- Networking
- Infrastructure
- Disaster Recovery
- Information Technology
- Business Process
- IT Service Management
- IT Strategy
- Cross-Functional Team Leadership
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