Gena Sedra
Service Support Specialist @Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
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WORK HISTORY
Service Support Specialist @Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Process client cheque reissue requests with speed and precision, ensuring issue resolution while upholding strict confidentiality and fostering client trust.• Oversee escalations for complex cases to Tier 2 support, maintaining full regulatory compliance and promoting seamless case management.• Maintain detailed case records and client correspondence, streamlining workflow processes and reinforcing service accountability across teams.
EDUCATION
University of Toronto Mississauga
Bachelor of Science
Sheridan College
Ontario College Advanced Diploma
Holy Trinity Catholic High School
Ontario Secondary School Diploma
ABOUT GENA SEDRA
I am passionate about contributing to organizations where strategy, purpose, and people intersect to drive meaningful impact. In my current role as a Service Support Specialist, I manage a diverse portfolio of client accounts, leveraging over five years of experience working with customers and clients across multiple database platforms. My focus on process improvement and data integrity has directly contributed to greater workflow efficiency and organizational effectiveness. I hold a Bachelor of Science in Economics and Psychology from the University of Toronto at Mississauga. I bring a multidisciplinary approach to solving challenges, balancing analytical insight with a deep understanding of human behavior and customer needs. Expertise: Salesforce, Microsoft Dynamics 365, Microsoft Office 365 using CoPilot, Amazon Connect, Service-Level Agreements, Business-to-Business, QuickBooks
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