Gena N.

About Gena N.

During the last 25 years, I have been given the opportunity to explore different roles and leadership within the fire/security industry. I am a highly driven, results-oriented individual with the proven ability to successfully analyze critical business objectives, identify deficiencies and opportunities, and develop innovative ways to increase revenue in the Service Industry. I began my career as a receptionist and moved into administration and management within the Silicon Valley and Nevada

Experience

1. Service Manager

   Powercomm Solutions, Inc

   Dec 2018 — Present · Reno, NV, US

   Supervise a team of 4 field technicians Service Division’s Primary Contact for Fire, Security & CommPrepare weekly schedules for proceeding week & modify schedules as needed daily, including plan reviews. Participate in daily & weekly scheduling sessions to ensure efficient use of manpower, to minimize nonproductive time & to maximize profitability. This is a shared responsibility with Operation Team Lead. Service Division Administration: Create & administer work orders, create and manage customer files, setup & manage work schedules, review weekly tech timesheets, develop & administer key documents and systems, maintain & update service module, administer service tracking matrix, prepare service billings for invoicing.Contract Administration (Monitoring, Inspection, PM, SSAs, etc.). Ensure contracts are current & up to date with the intent of limiting risk exposure, setup & process new customer contracts, manage existing contracts and accounts, & generate progress reports as needed. Monitoring Services - Development & Administration. Setup new contracts & accounts, monitor & manage existing accounts. Prepare estimates & proposals for service and inspection requests. Purchase & secure materials. Train & mentor Service Techs on Administrative processes. Participate in the recruitment & hiring of future Fire System/Service Techs. Track new jobs for possible inspection, monitoring and/or other potential services. Business Development, Sales & Marketing. Participate in short & long-term divisional business strategy sessions and goal setting initiatives. Move team in direction to meet determined short and long-term goals & objectives

Education

• Newark Memorial High School

  High School Diploma

  1992 — 1996