Stephen Gemza

About Stephen Gemza

Proven Management, Sales, & Operations ProfessionalA Consumer Services professional with exceedingly effective teamwork and leadership skills, coupled with a strong and diverse Management, Sales, and Operations background. Extensive record of commendable achievement and demonstrated success across distinct business environments, which include emergency-based Restoration services, Construction, Consumer Product Goods-based Retail Services, Professional Sports, Entertainment Event Staffing & Security as well as, Direct Store Delivery Food & Beverage Services to the private sector and Grocery/Mass trade channels. A multi-dimensional employee resultant from a wide-ranging Industry career path, forming a well-rounded business acumen and extraordinary network of business contacts. Proficient in MAC and Windows environments. Exceptional history of career accomplishments.

Experience

1. Front End Supervisor

   Costco Wholesale

   Nov 2019 — Present · Dayton, OH, US

   Oversees employees, coordinates activities and upholds standards of the Front End department. Promotes a high level of productivity and member service. Performs computer duties for the register system controller.Essential Functions:• Determines number of registers needed to accommodate members and maintain productivity. Coordinates employee breaks, lunches, and side tasks. Asks for help from other departments when necessary.• Arranges register fund increases and change orders, delivers lock-up merchandise, verifies prices, approves checks, assists with cashier questions, overrides register system flags and corrects problems to enable smooth flow of members through the lines.• Performs cashiering, boxing, and other Front End duties as necessary, upholding safety and security procedures.• Assists members with questions and problems regarding merchandise, membership, payment or service to provide prompt and courteous member service.• Drafts and participates in presentation of performance reviews. Interviews prospective employees and makes recommendations to managers for further interviews.• Observes employee performance and paperwork to determine that proper department procedures are followed. Provides training, encouragement, advice and feedback to Front End employees.• Carries out and ensures employee participation in Front End Manager’s plans for special promotions and increasing department productivity.• Performs support duties for Front End management team. Schedules employees, makes supply orders, arranges for equipment maintenance and repair, tracks employee errors, oversees member service crew, and coordinates and tracks safety training and merchandise return audits.

Education

• UCLA

  History

  1979 — 1984

• Chaminade Julienne High School

  High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

  1975 — 1979

Skills

• Security
• Sales Management
• Advertising
• Budgets
• Sales Process
• Team Building
• Management
• Operations Management
• Strategic Planning
• Cold Calling
• Microsoft Office
• Sales
• Event Management
• Public Speaking
• Payroll
• Sports
• Budgeting
• Leadership
• Public Relations
• Inventory Management
• Coaching
• Business-to-Business (B2b)
• Retail
• B2b
• Teamwork
• Business Development
• Project Management
• Fundraising
• Income Statement
• Marketing Strategy
• Microsoft Excel
• Social Media
• Sports Marketing
• Sales Operations
• Customer Service
• Merchandising
• Social Networking
• Team Leadership
• Contract Negotiation
• Project Planning