Gemma Dunford
Client Operations Director @WPP Production
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WORK HISTORY
Client Operations Director @WPP Production
Responsible for creative production delivery workflows across UK client delivery teams, shaping operating models through onboarding, delivery optimisation and cross-disciplinary initiatives, including AI-enabled workflow development in collaboration with global stakeholders
EDUCATION
University of Liverpool
Bachelor of Arts (BA), Business Studies
SKILLS
ABOUT GEMMA DUNFORD
Operations and delivery leader working across creative and marketing environments, focused on improving workflows, onboarding and operating models so teams can deliver work effectively at scale.Background across agencies, broadcast and production, with experience spanning campaign delivery through to operational improvement and adoption of new ways of working across teams.Current work includes exploring practical applications of AI within delivery workflows to reduce inefficiencies and improve quality, supporting teams through operational change.Experience working across UK and international teams, with a practical understanding of how creative and marketing work moves from idea through to execution.
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