Gemma Smallman
Senior Change and Configuration Engineer @bet365
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WORK HISTORY
Senior Change and Configuration Engineer @bet365
Stoke-on-Trent, GB
Playing a key role in ensuring Change Management processes are adhered to across the business.Assisting in the resolution of conflicts to ensure that all appropriate changes take place.Assisting in reviewing the “Forward Schedule of Change”.Creating technical documentation.Liaising with the business to ensure that Change Management requirements within each of the different jurisdictions in which we operate are complied with.Maintaining a thorough understanding of the business.Providing support to members of the team and mentoring where possible.Responding to, and reporting on, system alerts from various monitoring technologies.Supporting and deputising, when appropriate, for the Team Leader
EDUCATION
Newcastle-under-Lyme College
AVCE ICT Double Award, Information Technology
ABOUT GEMMA SMALLMAN
Experienced Senior Change and Configuration Engineer with a demonstrated history of working in the Finance, Gambling & Casino industries.
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