Gemma Ross

WORK HISTORY

EDUCATION

SKILLS

ABOUT GEMMA ROSS

I am a versatile and driven Support and Commercial Professional with a passion for empowering teams and businesses to achieve their goals. With a strong foundation in Sales and Project Coordination, I bring deep expertise in pipeline development, project delivery, and cross-functional collaboration.My career has spanned roles in Proposal and Bid Management—where I’ve led submissions ranging from to over $100 million USD—through to Incident Management and strategic business support. I was proud to be headhunted to lead a 20+ member First Response Administration Unit, where I successfully grew the team’s capability and resilience to take on new scopes of work with confidence.Currently, I play a key role in Incident Management while also leading business-critical projects as part of the wider Business Services Team. I thrive in varied, fast-paced environments that require adaptability, communication, and a proactive mindset.I am APMP.P qualified and experienced in writing compelling bid documentation, managing CRM systems (Salesforce, Copper, Membrain), and supporting marketing efforts through value proposition development, events, and collateral creation. I’ve been consistently praised for my attention to detail, energy, and natural communication skills.Specialties: Proposal Management, Sales support, Bid Management, Commercial Awareness, Project Management, Business Development, Strategic Development, Proposal Writing, People Management, Office Management, PR, Copy Writing, Creative Marketing, Contract Review and Negotiation, Events Management and Organisation, Administration, Filing, Reception Duties, Project Coordination. Consumer Duty, Vulnerable Customer Support, Risk Analysis.