Gemma Lloyd
Services Director @Roc Technologies
Signup · Get unlimited contacts
WORK HISTORY
Services Director @Roc Technologies
Newbury, GB
As Services Director within Roc, I am passionate about driving operational excellence and delivering exceptional customer experiences. My expertise lies in leading cross-functional teams, optimising service delivery processes and implementing innovative solutions that enhance client satisfaction and business growth.
EDUCATION
Newbury College
NVQ Level 2 and 3, Administration
Newbury College
GNVQ Level 2 and 3, Media Studies
ABOUT GEMMA LLOYD
I am a senior services and commercial leader with over 20 years’ experience across Managed Services, IT, and Telecommunications, specialising in scaling service delivery, customer experience, and commercial performance within growing organisations.Currently operating at Services Director level, I lead service functions comprising over 70 technical resources, supported by a further 15 customer experience professionals. I am responsible for the delivery and ongoing performance of a managed services customer base of 37, alongside a wider portfolio of more than 200 customers consuming additional services across the business.I have held executive-level responsibility within a business generating revenues in excess of £50m, working closely with founders and senior leadership to ensure service capability, operational maturity, and customer outcomes align with commercial objectives.My experience is strongest within smaller and mid-sized organisations, particularly those in earlier stages of growth, where structure, accountability, and scalable processes are required without introducing unnecessary complexity. I take a pragmatic, people-focused approach to leadership, with a strong emphasis on service quality, customer retention, and sustainable margins.I am motivated by building high-performing teams and service organisations that enable long-term business success.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.