Gemma Finch
Head of Operations @STEM
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WORK HISTORY
Head of Operations @STEM
GB
EDUCATION
CIM | The Chartered Institute of Marketing
CIM, Marketing
Royal Holloway, University of London
Bachelor of Science (BSc), Biology, and Science Communication
The University of Salford
Strategic leadership, Operational Excellence
Association of British Pharmaceutical Industry
ABPI
SKILLS
ABOUT GEMMA FINCH
I combine an operational excellence mindset with creativity to design smarter, more efficient ways of working — approaches that deliver high-quality outcomes for Pharma clients and create space for people to do their best work.I’m energised by opportunities to help organisations succeed by evolving how they work — transforming teamwork, meetings, sales interactions and culture to achieve lasting results.At STEM, I’ve been leading Operational Excellence initiatives, including shaping our new STEM AI service, and integrating innovation into everyday processes. Alongside this, I bring experience in strategic account management and business planning, ensuring that operational improvements align with wider organisational goals.An experienced leader and executive trainer, my strengths lie in communication, facilitating collaboration, inspiring teams, and turning ideas into action. In addition to scientific academic qualifications I hold certifications in Operational Excellence, Certified Facilitator and trainer (facilitator.com), Executive Coaching, certified DISC trainer (taking flight), and Mental Health First Aid. I bring both empathy and structure to every challenge.
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