Gemma Carter
Senior Director @SS&C Technologies
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WORK HISTORY
Senior Director @SS&C Technologies
Essex, GB
This role combines running key operational departments while also leading on operational efficiency and workforce management across SS & C Global Investor and Distribution Solutions. My Operational Excellence team are responsible for the performance of our 3500+ operational staff across the UK, Ireland, India, USA and Australia. The team is critical to our business from forecast, implementing/sustaining best operational practice and identifying/delivering opportunities for efficiencies.Operationally, I look after approx 280 staff across UK and India, responsible for providing outstanding customer service from Enquiries to Complaints and investigation and reporting of regulatory breaches.
EDUCATION
The Knowledge Academy
Lean Six Sigma Green Belt
The Knowledge Academy
Lean Six Sigma Yellow Belt
The Bromfords School
GCSE
The Knowledge Academy
Lean Six Sigma Black Belt
Chartered Institute for Securities and Investment
IOC Extended Certificate - 4 modules completed
Palmers College
A Level
SKILLS
ABOUT GEMMA CARTER
Senior Director of Operational Excellence
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