Gelin Camp

About Gelin Camp

Results-driven senior leader with extensive experience orchestrating end-to-end transformation journeys across technology, process, and culture. Skilled in leading large-scale change initiatives, with a focus on customer-centric journey redesign, digital enablement, process redesign, and operational excellence. Adept at aligning business goals with strategic change initiatives to support scalable growth, risk mitigation, and seamless user adoption. Performs as a trusted advisor and coach to business leaders through complex transformations, providing real-time insights, progress tracking, and decision-ready reporting through structured dashboards and KPIs, while championing new technology adoption.Committed to partnering with mission-driven organizations to lead purposeful, strategic transformation. By combining visionary leadership with practical execution, I help businesses evolve, adapt, and thrive in an increasingly complex and dynamic environment.

Experience

1. Change Delivery Manager

   Comerica Bank

   Aug 2022 — Present · Farmington Hills, MI, US

   Drive enterprise-level change initiatives by directing cross-functional teams through strategic planning, operational restructuring, and continuous improvement efforts. Oversee a structure of 17 direct reports to expedite delivery within change frameworks. Guide teams in navigating complex interdependencies, mitigating risk, and mapping key stakeholder relationships to optimize execution, leveraging deep organizational intelligence and cross-functional understanding. Deliver comprehensive performance and compliance reports to executive leadership, regulatory bodies, and governance boards, supporting transparency, alignment, and informed decisions. • Restructured a high-risk $15B Financial Advisor organizational and platform transition, mitigating operational risk and improving client delivery.• Orchestrated a new operating model, integrating governance and stakeholder alignment across diverse functions (business, legal, finance, HR, compensation, product, change management, IT, cybersecurity), ensuring consistent application of best practices and transformation methodology.• Oversaw portfolio of change that was meticulously monitored and reported to multiple government agencies to demonstrate progress of improving business process and controls and overall risk tolerance improvement• Consistently received top-tier performance ratings and internal stakeholder satisfaction scores throughout tenure. • Recognized in 2024 with the organization’s highest employee honor, Promise Champion Award, for leading change management and program delivery

Education

• Baldwin Wallace University

  MBA

• Ashland University

  BSBA

Skills

• Banking
• Risk Management
• Portfolio Management
• Loans
• Change Management
• Project Portfolio Management
• Quality Assurance
• Retail Banking
• Loss Mitigation
• Strategic Planning
• Strategy
• Project Management
• Mortgage Lending
• Process Improvement
• Cross-Functional Team Leadership
• Business Process Improvement
• Management
• Consumer Lending
• Credit
• Vendor Management
• Credit Cards
• Financial Risk
• Sdlc
• Financial Services
• Program Management
• Pmo
• Leadership