Gehan Cramer

Technical Support Specialist @HCLTech

Filton, GB

Google workplace support and workspace Unified Endpoint Management support.Ensuring all Incidents/Requests are met within the agreed service targets.Proactively monitors pending tickets.Performs installs, moves, adds and changes as required.Provides face to face end user support and troubleshoot issues for IT products and services.Troubleshooting and resolving hardware and software issues; reimaging computers/hard drives on multiple operating systems.Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support.Performing asset inventory/stock related activities as needed.Taking ownership of issues through to resolution on all appropriate requests.Ensuring all Incidents/Requests are met within the agreed service targetsEnsuring all key Client and HCL processes and procedures are followed. Providing on-site cover as part of a shift arrangement, covering off all areas of support.Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.Flexibility and teamwork and performs other duties as assigned by your Lead or Operations Manager.Strong Written and Verbal Communication Skills at senior stakeholder level.On-site Support Services including but not limited to; desk-side support, mobile devices, desktop/laptop hardware.