Gehad Olabi

Quality Professional | Process Innovation Champion | Management System Consultant | HSE Specialist | QHSE Lead Auditor

Role
Director of Customer Satisfaction & Quality - Americas at Schneider Electric
Location
Webster, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Gehad Olabi

I am a technically proficient Quality, Health, Safety, and Environmental professional with over 10 years experience in the Oil & Gas industry. Management Systems along with Process Improvement are my specialties and I am a technical expert in regards to QA/QC, Process Safety and Environmental Benchmarking.I am experienced with managing large teams (HR), development of strategic plans and I am integrally involved in business development. More so I have a knack for giving presentations, an uncanny ability for determining root cause and a natural talent for auditing.I\'m not your average QHSE professional. When it comes to Quality, to some it can simply be seen as an issue of compliance; however, I perceive Quality as a means to increase productivity while meeting customer/regulatory requirements via ensuring that one has the competence and consistency required to provide the offering. When one embraces Quality as a Means to achieve success and not an Ends in and of itself, they have begun the transition from simply \"compliance\" towards true “value addition”. That\'s what Quality is all about me to me; Quality and Efficiency go hand in hand.More so, to me HSE is a \"people system\" that is meant for the \"people\" by the \"people\". A company\'s HSE system is only as successful as it is in getting people engaged in the process. If a company wants a World Class HSE system it must construct it from the Bottom Up and not the other way around. That has always been my methodology.Developing Systems and continuously working towards improving those Systems is what motivates me each and every day. I love the challenge of looking at a system and working to determine ways to make it work better, faster, stronger while being mindful of the environment, the health and safety of our employees and ensuring to meet customer requirements while being profitable. That is what a world class QHSE system is all about. That is what we call a Sustainable Business.

Experience

  1. Director of Customer Satisfaction & Quality - Americas

    Schneider Electric

    Mar 2016 — Present

    Be the Customer advocate for the Regional organization, drive the customer centricity and ensure the customer experience and requirements are taken in account and effectively fulfilled during the delivery lifecycle.• Be the main point of contact in all matters of Quality for the Regional President and Functional VPs.• Drive CS & Q processes and quality excellence within the Regional Delivery perimeter (from Suppliers to Customers) identifying systemic concerns and establishing corrective and continuous improvement initiatives to effectively address these issues.• As part of the Global CS & Q team, develop, communicate and deploy best practice across the Organization• Create and promote a culture of Risk Management, Best Practice and Continuous Improvement within the Regional organization.• Communicate Improvement Strategies and Best Practice through the local Quality organization for wider Regional deployment.• Develop, implement and maintain Quality tools, systems and procedures to collate, analyze and improve internal procedures to drive effectiveness and efficiency in the organization.• Develops and drives the Regional directives, objectives and policies in alignment with the wider Regional and Global strategies.• Provides Quality support and input to the Delivery organization in the development of External Standards compliance (such as IEC61508/61511) for Global / Regional deployment.

Education

  • University of Houston

    Bachelor of Science (BS), Biology

    2003 — 2005

  • University of Houston

    Master of Business Administration (MBA)

    2014 — 2017

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Gehad Olabi — Director of Customer Satisfaction & Quality - Americas at Schneider Electric in Webster, TX, US | Unifers