Geetika
Product Manager at Mercedes Benz | Data & UX-Driven Strategy | IIMK \'24 | MEC \'22 | UN Millennium Fellow \'21
- Role
- Product Manager at Mercedes-Benz Research And Development India
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Geetika
I build products that scale and reduce user friction through AI and data-driven…
Experience
Product Manager
Mercedes-Benz Research And Development India
Apr 2024 — Present · Bengaluru, IN
Product Manager – Support Module | Mercedes Benz AppFamily Leading the Support Module, I focus on enhancing customer experience by streamlining support processes, improving self-service capabilities, and optimizing issue resolution efficiency. My responsibilities and contributions include- Product Strategy & Roadmap: Defined the vision and roadmap for the support module, aligning it with business objectives and user needs- Stakeholder Collaboration: Engaged with cross-functional teams, including engineering, UX, and customer support desk, to deliver seamless support solutions- Feature Development & Prioritization: Identified pain points through data-driven insights, and therefore defined product requirements, and ensuring the timely delivery of impactful features- Process Optimization: Enhanced the effectiveness of self-service tools, intelligent filter, and ticketing systems to reduce response times and improve resolution rates- Release Planning & Compliance: Created structured release plans while ensuring adherence to legal compliance requirements and aligning with the development timeline for smooth feature rollouts- User Experience & Feedback Integration: Continuously iterating on support features based on customer feedback and key performance metrics.
Education
Model Engineering College
Bachelor of Technology - BTech, Electrical and Electronics Engineering
Indian Institute of Management, Kozhikode
Postgraduate Degree, Business Administration and Management, General
Kendriya Vidyalaya
Higher Secondary, Science
2016 — 2018
Kendriya Vidyalaya
High School
2006 — 2016
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