Geetika Arora
Senior Director, Customer Care @1uphealth, Inc
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WORK HISTORY
Senior Director, Customer Care @1uphealth, Inc
EDUCATION
UC San Diego
Bachelor of Arts - BA, Physical and Biological Anthropology
SKILLS
ABOUT GEETIKA ARORA
I’m a customer experience and growth strategy leader passionate about turning client relationships into long-term revenue and innovation engines.Over the past decade, I’ve built and scaled post-sale organizations across healthcare tech and analytics, with a deep focus on customer lifecycle strategy, enterprise CX transformation, and team development. My approach blends operational rigor with empathy — designing scalable success models, embedding customer voice into product planning, and aligning internal teams to deliver meaningful outcomes for Fortune 500 clients.I’ve led multi-million dollar account portfolios, launched strategic advisory programs, and architected renewal and retention strategies that consistently outperform benchmarks. At the core of my leadership philosophy is a belief that great customer experience is not a function — it\'s a strategy.
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