Geethika Putti
Data Science Graduate | Customer Analytics & Business Insights | Aspiring Data Analyst | Python • SQL • Excel
- Role
- Technical Support Analyst Telecom Data & Customer Insights at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Technical Support Analyst Telecom Data & Customer Insights
Jul 2025 — Present
Working on the Telstra Project(Australia\'s largest telecom provider) as part of Tech Mahindra\'s managed services team.Key responsibilities:• Analyze customer profiles, usage patterns, and account history to recommend suitable mobile and internet plans, supporting data-driven upsell and cross-sell decisions• Track and interpret daily sales performance metrics and conversion rates across product categories to meet business targets• Use CRM systems to maintain accurate customer data records, ensuring data integrity for reporting and quality audits• Identify recurring patterns in customer queries to flag service gaps and assist team leads in improving first-contact resolution rates• Engage with 40+ customers daily across chat and voice channels, gathering real-time feedback on product satisfactionDomain: Australian Telecom | B2C Analytics | Customer Segmentation | CRM Data Management
Education
Marri Educational Society's Marri Laxman Reddy Institute of Technology and Management
Bachelor of Technology - BTech, Data science
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