Geeta Sharma
Lead IT Operations @Amazon | Ex-Qualcomm | IIMA Alumnus
- Role
- Lead IT Operations at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Geeta Sharma
As Lead IT Operations at Amazon, I lead a team of senior IT engineers in managing complex operational escalations for global customers. My role emphasizes cross-functional collaboration with service owners to develop scalable solutions, ensuring operational excellence and high-quality service delivery. With over 10 years of experience in IT operations and escalation management, I have consistently contributed to enhancing customer satisfaction through effective incident management, ITIL implementation, and the use of AI toolkits. My mission is to drive continuous process improvement while mentoring and empowering teams to achieve organisational goals.Technical SkillsProject Management - Adobe Workfront, AsanaAI Tools - Amazon Quick Suite,Q, Amazon ConnectMonitoring Tools - Microsoft defender for Office 365, KibanaConfiguration management - Jamf (macOS), ABM(Apple business manager), MDM, AD, LDAPTicketing - Service Now, SIM ticketingDocumentation - Confluence, Service NowLanguage - Python, Php, - Powershell, bashOS - Mac, Windows, Linux
Experience
Lead IT Operations
Nov 2024 — Present · Bengaluru, IN
Lead a team of senior IT engineers to manage complex operational escalations for global customers. • Drive cross-functional collaboration with Service Owners to implement scalable solutions. • Mentor senior engineers, ensuring high-quality service delivery and continuous process improvements. • Focus on operational excellence and team development to enhance customer satisfaction.
Education
Jawahar Navodaya Vidyalaya - JNV
High School, Non-Medical Science
National Institute of Technology Srinagar
Bachelor of Technology, Computer Science and Engineering
Indian Institute of Management Ahmedabad
Executive Education, Business Administration and Management, General
Dyal Singh Public School,Karnal
XII, Non-Medical Science
Skills
- C
- Programming
- Html
- Oracle Sql Developer
- Computer Graphics
- Java
- Ruby
- Software Engineering
- Microsoft Office
- Vmware Vsphere
- Continuous Delivery
- Java Enterprise Edition
- Docker
- Red Hat Linux
- Computer Networking
- Matlab
- Visual Studio
- Operating Systems
- Service Now
- Php
- Computer Vision
- Artificial Intelligence
- Ccna
- Algorithms
- Jenkins
- Web Development
- C++
- Continuous Integration
- Xml
- Ubuntu
- Confluence
- Yaml
- Javascript
- Google Charts
- Mysql
- Linux System Administration
- Software Development
- Python
- Ansible
- Bootstrap
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.