Geetanjalii R
Product Owner @Salesforce
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WORK HISTORY
Product Owner @Salesforce
Toronto, ON, CA
Managing the L2O process for the mothership
EDUCATION
University of Mumbai
Bachelor Of Engineering & Technology, Electronics & Telecommunication
ABOUT GEETANJALII R
I help Salesforce teams unlock the full potential of their CRM to drive business outcomes.My true passion lies in solving problems with people. Today, I spend most of my time listening deeply to users, translating their challenges into clear product strategies, and delivering solutions that transform how teams work within Salesforce.Great products are built on three foundations: clarity (making complex systems intuitive), empathy (understanding the real pain behind feature requests), and iteration (continuously learning and refining based on user feedback).The best solutions emerge when you truly understand your users\' context and business needs.In the Salesforce ecosystem specifically, I\'m passionate about:Enhancing user adoption by making CRM workflows seamless and intuitiveBridging the gap between business requirements and technical implementationEmpowering teams to leverage Salesforce data for smarter decision-makingCreating features that solve real problems, not just add complexityI work with diverse clientele to help them drive the digital transformation.**Core Experience:**- 14+ years of technology industry experience- Customer Relationship Management (CRM)- Business Process Management (BPM)**Salesforce Certifications:**- Salesforce Administrator- Advanced Administrator- Sales Cloud Consultant- Service Cloud Consultant- Platform App Developer- nCino Functional Certified- Sharing and Visibility Architect - AI associate & specialist- Omni studio consultant **Salesforce Products:**- Sales Cloud- Service Cloud- Financial Services Cloud- Experience/ Commuy Cloud- CPQ**Methodologies:**- Agile/Scrum- Waterfall- Full life cycle implementation**Business Analysis Skills:**- Requirements gathering- Gap analysis (AS-IS, TO-BE)- Business Process mapping- Stakeholder management- JAD sessions- Data mapping- Data modelling- Integration**Documentation:**- BRD (Business Requirements Document)- FSD (Functional Specification Document)- User Stories- Acceptance Criteria- Use Cases- Wireframes/Mock-ups- Traceability Matrix- UAT test cases**Testing:**- User Acceptance Testing (UAT)- System Integration Testing (SIT)- Regression Testing- Functional Testing- JIRA- HP Quality Center**Declarative Configuration:**- security, User setup, objects, fields- Workflow automation, Flows- Validation rules- Approval processes**Leadership:**- Team leadership- Delivery manager - Onsite/Offshore coordination- Senior management engagement- Mentoring
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