Geetanjali Durkellu

Senior Process Associate @Tata Consultancy Services

Pune, MH, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2019 — Present

Senior Process Associate @Tata Consultancy Services

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Pune, IN

Currently working for Liberty Mutual Insurance, an US-based project, handling their misc. expenses and finances. · Worked on the Telstra, an Australian project from May 2019 till October 2023. · Delivered training and implemented change management strategies to attain targeted results. · Created and refined production techniques and processes to satisfy both customer requirements and organizational objectives. · Evaluated process flows to pinpoint improvement opportunities that enhance productivity and decrease expenses. · Established standard operating procedures and documented workflows to enhance and streamline current and future processes. · Identified and advised on methods to realize potential improvement opportunities.

EDUCATION

N/A

St Felix High School

SSC

N/A

Ness Wadia College of Commerce

Bachelor's Degree

SKILLS

Market ResearchBpoCall CentersBusiness DevelopmentCrmManagementCompetitive AnalysisOutsourcingMarketingTeam ManagementCustomer SatisfactionAnalyticsLead GenerationVendor ManagementMarketing ResearchBusiness Analysis

ABOUT GEETANJALI DURKELLU

I am a seasoned Business Process Specialist with over 8 years of rich background in…

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Geetanjali Durkellu — Senior Process Associate at Tata Consultancy Services in Pune, MH, IN | Unifers