Geeta Eral
Head - Customer Experience at Rayna Tours | Ex-MakeMyTrip | Wipro | AOL
- Role
- Head of Customer Experience at Rayna Tours
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Geeta Eral
Accomplished Head of Customer Experience Management with extensive expertise in driving customer-centric initiatives across B2B and B2C channels. Proven track record in project management and enhancing operational efficiency, reducing churn, and boosting Net Promoter Scores through strategic process improvements and automation. Adept at managing large-scale budgets, liaising with tech teams for product enhancements, and leading content management efforts across digital platforms. Career progression from senior roles in training and customer service to leadership positions demonstrates a commitment to fostering customer loyalty and retention while achieving financial goals.
Experience
Head of Customer Experience
Feb 2024 — Present
Education
ARENA MULTIMEDIA, Bangalore
Professional Diploma in Web Engineering (P.D.W.E) , Web/Multimedia Management and Webmaster
1999 — 2000
Institute of Communication Management, Bangalore
Advertising Management, Advertising and Marketing
1999 — 2001
Dale Carnegie Institute India
Train the Trainer (TTT), Workforce Development and Training
Sacred Heart Convent, Jamshedpur
ICSE/ISC
1984 — 1996
SVVP V.M.C Mahila Vidya Peeth Degree College for Women, Vishakapatnam
Bachelor of Science - BS, Computer Science
1996 — 1999
Skills
- Management
- Team Building
- Market Research
- Call Centers
- Business Development
- Sales
- Online Marketing
- Team Management
- Analytics
- Business Strategy
- Vendor Management
- Strategy
- E-Commerce
- Employee Engagement
- Competitive Analysis
- Customer Experience
- Start-Ups
- Business Planning
- Operations Management
- Leadership
- Customer Retention
- Customer Service
- Customer Satisfaction
- Training
- New Business Development
- Marketing Strategy
- Performance Management
- Crm
- Customer Surveys
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