Geeta Geet Ganguly
Customer Service Operations Manager @Cinemark
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WORK HISTORY
Customer Service Operations Manager @Cinemark
US
Handle high-volume inbound calls for the Cinemark Campaign, assisting customers with ticket cancellations and refund processing. Use CRM systems to log customer interactions, verify account details, and process refunds efficiently. Troubleshoot customer issues related to payment failures, incorrect transactions, and promotional offers. Provide step-by-step guidance to customers regarding policies, ensuring they understand refund timelines and conditions. Maintain customer satisfaction scores above 90%, meeting and exceeding service quality standards.
EDUCATION
Guru Nanak Dev University, Amritsar
Master's degree, Business/Commerce, General
McGill University
Diploma of Education, Business Administration and Management, General
ABOUT GEETA GEET GANGULY
The world is changing fast, and staying ahead means embracing new opportunities. After more than 10 years in customer service and even working as an assistant professor, I found myself laid off and searching for a new direction. That\'s when I discovered a way to break free from the 9 to 5 grind and create a life on my own terms.Now, as a digital entrepreneur, I help people start their own online businesses. Our system is simple, effective, and lets you work around your schedule. It\'s designed for those who want more time with family, the freedom to travel, or just the ability to take back control of their lives.I know firsthand how hard it can be to balance work with everything else. My journey taught me that time is our most valuable resource, and I’m passionate about helping others make the most of it.I’ve lived and worked in different parts of the world, and these experiences have shaped who I am today. I’m driven by curiosity and a love for problem-solving, and I find real joy in helping others achieve their goals.If you’re looking to build something meaningful, I’m here to help. Learn more by visiting my website or connect with me on Facebook here Time lost is gone forever, but it’s never too late to start fresh.
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