Geemon M.
Fintech Operations Leader | Scaling Digital Payment Ecosystems | Driving Operational Velocity | Lead for International Market Expansion | Partnership & Acquiring | Alternative Payment Rails |
- Role
- Phd Fellow at Queens College
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Geemon M.
As a seasoned professional with over 12 years of experience in finance and operations transitioning to Product management, I thrive on crafting exceptional user experiences that resonate deeply with customers. My unwavering passion lies in designing intuitive and seamless payment solutions that foster unparalleled satisfaction, loyalty, and revenue growth.In my current role as the Manager of Global Payments User Experience at Cactus Communications, I enjoy crafting a user experience that is user centric, Building capabilities that not only benefits the customers we serve but also the Organisation. I passionately look for opportunities to augment FinTech along with GenAI to create unique payment products that not only reduces the cart abandonment but also improves the conversion by reducing the time for checkout. With an MBA in Finance and a Professional Master\'s in Product Management and Generative AI, I possess a unique blend of financial acumen and progressive product design expertise.In my current role, I spearhead the design and execution of payment experiences across web and mobile platforms, ensuring a delightful and frictionless journey for our clients. My primary focus is on elevating the payment process to industry-leading standards while aligning payment strategies with overarching business objectives. Through a user-centric approach, I have consistently delivered exceptional results, which includes optimizing Days Sales Outstanding, Achieved higher payment success rates, enhanced customer service experiences, and identified opportunities for automation and process refinement.Throughout my career, I have successfully led numerous high-impact projects, garnering recognition for my invaluable contributions. My diverse skill set encompasses Product Management, CRM, Order-to-Cash (O2C) processes, operational streamlining, process analysis, problem-solving, and digital transformation. Additionally, I excel in UX research and design thinking methodologies, Which enables me to have more respect for Don Norman’s quote “Knowing how people will use something is essential” Hence, my perpetual aspiration lies in crafting products deeply rooted in user-centricity, resonating profoundly with customers\' needs and desires.
Experience
Phd Fellow
Feb 2025 — Present · US
Education
Middlesex University
M.B.A, Finance, General
2009 — 2011
SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney
Professional Certification in Product Management, Product Management
Copenhagen Business School
Postgraduate Degree, FinTech and the Transformation in Financial Services
University of Madras
Bachelor of Science - BS
TECH Global University
Professional Master's degree in Digital Product Design (UX/UI), Digital Product Design
University of Madras
Master of Science - MS
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