Gordon Doubleday
Operations & Quality Control, Content Development, Systems & Client Support @Kinaxis
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WORK HISTORY
Operations & Quality Control, Content Development, Systems & Client Support @Kinaxis
Kanata, ON, CA
Performing Operations Management, supporting Knowledge Services team, expediting all methods and technologies for delivery of training, training content, and all mediums surrounding provision of content to external and internal clients. Involved in creation of training environments, including virtual hands-on labs (HOL), custom server environments, customized training content. Working with various publishing technologies, Azure, Absorb LMS. Ensuring all course labs are upgraded and maintained; build new labs as needed. Support clients, internals on all aspects around using materials and labs. Collaborate with many internal teams. Directly involved with upgrades to LMS and HOL systems. Working with Absorb LMS, Azure. Leading team in coordination of quality control processes, supporting through training, and documenting all processes to be able to cross-train other teams members - internal and external.
EDUCATION
Loyalist College
Computer Technology/Computer Systems Technology
CompuSkills IT
Certificate, Windows Application Developer
ABOUT GORDON DOUBLEDAY
Energetic outgoing professional Training/Content Developer, Project Manager, Education Quality Assurance and Support Lead with 20+ years of proven results. Strong team builder, mentor, facilitator and motivator. Superb communication skills and experienced in private and public milieus. Expertise includes technical content development, digital content development, training support, mentoring & coaching, processes & standards, quality assurance, strategic planning & research, learning management system administration, and program development. Key stakeholder on Quality Assurance and Client Support teams. Reach me at: g••••••••@gmail.com
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