Gabriela T.
Operations Leader | MBA | Expert in Business Strategy & CX | Driving Efficiency & Growth | Skilled in Data Analysis & Lean Six Sigma | Advocate for Equity
- Role
- Business Operations Director at Cn Drilling, Inc
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Gabriela T.
As a seasoned operations leader with an MBA and a strong background in business strategy and customer experience, I excel at translating key insights into actionable strategies that drive efficiency and growth. At CN Drilling Inc, I lead strategic operations and foster collaboration across diverse teams to align with organizational goals.My experience as a Senior Business Analyst sharpened my ability to enhance customer experiences and shape impactful business strategies. I utilize methodologies such as Lean Six Sigma and customer feedback to optimize processes, ensuring that business objectives are met with precision.Throughout my career, I’ve demonstrated a commitment to leveraging data and insights to improve business performance. My expertise in data analysis, stakeholder engagement, and cross-functional collaboration allows me to effectively navigate complex challenges and deliver measurable outcomes.Driven by a passion for operational excellence and customer advocacy, I am dedicated to leading initiatives that enhance business performance and drive growth.Strengths: Data Analysis; Strategic Planning; Customer-Centric Design; Cross-Functional Leadership; Project Management; Proficient in Tableau, Microsoft BI, R, SQL; Fluent in Spanish.
Experience
Business Operations Director
Jul 2016 — Present · Seattle, WA, US
Established and nurtured key partnerships with city and state stakeholders to gain critical insights into legal and regulatory requirements. Developed and implemented Standard Operating Procedures (SOPs) and policies, driving a 12% increase in service excellence and ensuring regulatory compliance. Enhanced operational safety with strategic measures, achieving a significant reduction in annual injury rates from two to zero over five years.Managed strategic customer accounts, fostering strong relationships and implementing growth initiatives that boosted revenue by 15% and improved operational efficiency by 7%. Handled quarterly 941s, balanced budgets, and processed journal entries, ensuring financial accuracy and integrity. Efficiently ordered supplies to support operational needs and maintain workflow.Served as the key liaison for customers, addressing issues related to invoicing, regulatory matters, and communication. Achieved a 98% resolution rate over seven years, demonstrating strong problem-solving skills and a commitment to delivering seamless, consumer-focused experiences in the geotechnical industry.
Education
University of Washington
Master of Business Administration - MBA
2022 — 2024
University of Washington
Bachelor of Arts (B.A.)
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