Gina M Chalkley

About Gina M Chalkley

Customer-focused professional with 10+ years of experience supporting B2B clients across Customer Success, Sales, and Account Management. I specialize in delivering positive customer experiences by setting clear expectations, resolving issues efficiently, and building trust throughout the customer journey. Experienced in managing high-volume customer interactions via phone, email, and chat, I proactively communicate updates, navigate order challenges, and collaborate across teams to ensure timely, effective resolutions. Known for strong communication, attention to detail, and problem-solving, I focus on turning complex issues into seamless outcomes that drive customer satisfaction and long-term relationships.Core strengths include: • Customer Relations & Issue Resolution • Order Management & Status Communication • Cross-Functional Collaboration • CRM & Case Management • Customer Retention & Relationship Building • Process Improvement & Problem Solving

Experience

1. Brand Ambassador

   Beverage Marketing Group

   Sep 2025 — Present · Cincinnati, OH, US

   Deliver engaging, customer-focused brand experiences through product sampling and education. Build strong connections with shoppers using an outgoing approach and product knowledge. Create positive, memorable interactions that strengthene brand perception and customer engagement.

Education

• Ohio University

  Bachelor’s Degree