Gene C. Fox
Driving Operational Excellence and Client Satisfaction in Field Operations.
- Role
- Field Operations Manager at The Insite Group
- Location
- Mount Holly, NC, US
- LinkedIn followers
- 500 followers
About Gene C. Fox
With a strong background in Project and Account Management, I specialize in overseeing…
Experience
Field Operations Manager
Jun 2024 — Present · Mount Holly, NC, US
As a Field Operations Manager, I oversee and manage all field activities for both internal and external clients, ensuring seamless execution of complex installation and logistics projects. My role involves high-level client interactions, financial and technical oversight, and full accountability for project execution. I work closely with leadership to develop strategic initiatives, optimize processes, and drive operational efficiency while maintaining exceptional service delivery on major and high-profile accounts.Key Responsibilities & Achievements: Strategic Leadership & Team Management: Collaborate with the CEO to develop and implement strategic initiatives that drive efficiency and growth. Lead, mentor, and evaluate internal field staff and external subcontractors to ensure project excellence. Oversee hiring, performance reviews, and training to build a high-performing team. Project & Operations Management: Manage costing, staffing, and execution for all field projects, ensuring on-time and on-budget delivery. Serve as a key member of the estimating team, assisting in installation pricing, bidding, and contract negotiations. Lead subcontractor negotiations and establish vendor guidelines to ensure quality and consistency. Maintain up-to-date project status reports, forecasts, and performance tracking in business systems. Client & Vendor Relations: Act as the primary point of contact for major accounts and high-profile projects, ensuring client satisfaction. Travel as needed to oversee installations, site inspections, and vendor management. Work closely with the business operations team to align project execution with client expectations.My focus is on delivering exceptional project management, operational efficiency, and superior customer service, ensuring that The InSite Group remains a leader in installation and field operations management.
Skills
- Merchandising
- Retail
- Budgets
- Management
- Forecasting
- Marketing
- Sales
- Recruiting
- Customer Service
- Process Scheduler
- Store Management
- Sales Operations
- Profit
- Account Management
- Advertising
- Marketing Strategy
- Team Building
- Market Planning
- Sales Management
- Strategic Planning
- Inventory Management
- Project Planning
- Project Management
- Leadership
- Microsoft Office
- Negotiation
- Customer Satisfaction
- Product Marketing
- Training
- Customer Retention
- Contract Negotiation
- Social Media Marketing
- Cross-Functional Team Leadership
- Purchasing
- Business Development
- P&L
- Competitive Analysis
- Crm
- Time Management
- Team Leadership
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