Gabrielle C.

About Gabrielle C.

As a high-level leader with over six years of combined experience in logistics, management, and client retention, I thrive in high-pressure environments that demand strategic planning, resource optimization, and leadership. My expertise spans project management, leading cross-functional teams, and driving results in customer success, where I focus on revenue retention and client satisfaction. I’m passionate about streamlining processes and motivating teams to exceed objectives while maintaining the highest standards of quality and service. In my current role, I manage key performance metrics, nurture client relationships, and work closely with sales, merchandising, and warehouse operations to ensure seamless fulfillment and client success.

Experience

1. Director of Customer Success

   Birdiebox

   Jul 2024 — Present · Frisco, TX, US

   As Director of Customer Success at BirdieBox, I lead a dynamic team responsible for driving customer satisfaction, retention, and growth. I oversee a wide range of key functions, including team leadership, training, and performance management, while closely collaborating with sales, merchandising, and warehouse operations to streamline communication and processes.I’m focused on implementing strategies that enhance order pipeline management, improve visibility, and ensure the seamless execution of client programs. A key part of my role is reinforcing pricing models, managing KPIs, and driving profitability across our operations, with a strong emphasis on margin protection and customer retention. I also work on process creation, including memorializing and refining team workflows to enhance onboarding and training.One of my primary goals is to evolve the Customer Success department into a revenue-generating force while nurturing client relationships to foster long-term growth. I’m responsible for identifying and implementing new tools and processes that empower my team and create more efficient ways to track and manage the entire fulfillment and sales cycle.