Gbemisola Badmos

About Gbemisola Badmos

Hi, I’m Gbemisola — a versatile and solutions-focused professional with hands-on experience as a Business Analyst, Scrum Master, and Certified ServiceNow Administrator. I’ve worked across Agile and Waterfall environments, supporting cross-functional teams to deliver impactful business and IT solutions that drive efficiency and user satisfaction.I specialize in bridging the gap between technical teams and business stakeholders through clear communication, thoughtful collaboration, and strong documentation. My background includes supporting digital platforms like ServiceNow, Salesforce, and CRM systems—gathering requirements, mapping workflows, and translating user needs into functional solutions that improve operations.My experience also extends into data analysis and visualization, using tools like Microsoft Excel (advanced formulas, pivot tables) and Tableau to uncover insights, monitor performance, and support decision-making.I bring a sharp analytical mindset, strong problem-solving skills, and a passion for delivering user-centered improvements. Whether facilitating Agile ceremonies, supporting UAT, or building out knowledge bases and dashboards, I always aim to create structure, clarity, and value. I’m currently seeking opportunities as a ServiceNow Business Analyst, Certified ServiceNow Admin (CSA), Healthcare Analyst, or Customer Success Specialist—ideally in environments where I can grow, contribute, and make a real impact.Let’s connect—I’d love to learn more about how I can help your team succeed!

Experience

1. Business Analyst Scrum Master

   Intuit

   Feb 2022 — Present

   Reduced time of User Acceptance Testing (UAT) by 20% by developing test plans, test cases, and scenarios for UAT, providing transparency with stakeholders, and collaborating with UAT participants to ensure smooth execution and end-user satisfaction.• Conducted interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods, increasing the scope definition accuracy by 15%.• Created process flow diagrams, use case diagrams, and mockups to visually represent user interface designs and workflows, thereby facilitating efficient development and design iterations resulting in a 10% reduction in project timeline overruns.• Worked closely with the development and testing team to ensure accurate implementation of business, functional, and system requirements.• Utilized JIRA for efficient tracking and management of project workflows.• Utilized tools such as Visio to develop process flows, leading to a 20% improvement in system behavior and user interactions.• Spearheaded delivery and continuous improvement efforts, utilizing feedback and metrics to identify areas of opportunity and optimize processes.• Acts as a liaison between client and technical solutions/support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.• Performed thorough testing and QA to ensure implemented solutions meet business needs, leading to a 15% decrease in post-implementation defects.• Managed vendor relationships to ensure project teams execute with quality and on-time delivery of solutions

Education

• University of Ibadan

  Bachelor of Science - BS, Chemistry